"Trust is the foundation of leadership, because to follow a leader, people must trust in the leader.
"Conflict is an undeniable part of working in an organization. Wishing for a â€˜conflict-freeâ€™ work environment is unrealistic and pretending to have such an environment is undesirable.
"Radical self-knowledge is fundamental to your leadership journey, both to be able to see what you have to learn or overcome to become a good leader as well as to know how to collaborate with others to compensate for your weaknesses.
"Getting empowerment right as a leader is difficult. Ultimately your ability to empower your people comes down to you fully trusting in your peopleâ€™s clarity about their goals and their competence to deliver on them. And the trickiest part is that it all starts with you taking the leap of faith that they are competent. Because only then will they feel intrinsically motivated to put in the discretionary effort and access their full potential.
"Emotions are contagious, especially those of a leader. Everyone around you is feeling whether or not you believe in your own vision, in your peopleâ€™s capabilities to achieve it, in the products and services your organization sells, and in the organization as a whole. They just sense it.